New construction looks perfect on day one, but even the best-built homes can have issues after you move in. If you are buying in Apex, you want to know what your warranty truly covers, how to use it, and which local offices can help when something needs attention. This guide breaks down common warranty terms, coverage timelines, local processes, and practical steps so you can protect your investment and enjoy your new home with confidence. Let’s dive in.
What a new-construction warranty really covers
New-construction warranties are meant to address defects in workmanship, materials, major systems, and structural components for a limited period after closing. In Apex, the warranty typically comes from your builder in writing, and sometimes there is added coverage from a third-party warranty company. The exact terms vary by builder, so always read the full warranty document for your specific home.
Common warranty types
- Builder’s express warranty. This is the primary written agreement that explains coverage, exclusions, how to file a claim, and timelines.
- Implied warranties. In some cases, the law can imply certain standards of habitability and workmanship. These vary by state and case law, and you should not rely on them alone.
- Third-party structural or systems warranty. Some builders enroll homes in an independent structural program that may be transferable and backed by an insurer.
- Manufacturer warranties. Appliances and certain mechanical components carry their own manufacturer coverage, separate from the builder’s warranty.
- Extended or supplemental plans. After builder coverage ends, you may choose to purchase a home warranty plan for appliances and systems.
The common 1-2-10 model
Many builders follow a pattern often described as 1-2-10, though terms differ by company and insurer:
- 1 year for workmanship and materials.
- 2 years for mechanical systems like HVAC, plumbing, and electrical.
- 10 years for major structural defects affecting load-bearing components.
Always confirm your home’s exact definitions and limits. “Structural defect” is defined differently by each provider.
What is typically excluded
Coverage is not unlimited. Most warranties exclude:
- Normal wear and tear and owner-caused damage.
- Lack of maintenance or misuse, including skipped filter changes.
- Cosmetic imperfections deemed within standard tolerances.
- Acts of God or events outside the builder’s control.
- Consequential damages, such as mold caused by maintenance failures.
Many warranties include monetary caps or require that a defect materially affects habitability for coverage to apply. Always review the exclusions section for clarity.
When coverage starts and key deadlines
The warranty start date is usually the date of closing, the date you take possession, or the certificate of occupancy date. Your written warranty will spell this out. Keep a personal timeline so you do not miss important windows.
- First 30–60 days. Complete your punch list and report items while the builder is still addressing final details.
- Around month 11. Schedule an “11-month walk-through” to document items before the 1-year workmanship coverage expires.
- Claim windows. Follow the warranty’s instructions for how and when to submit claims and allow the builder time to correct issues.
Apex process: Inspections, CO, and records
In Apex, the municipal inspection process is separate from warranty obligations. The Town performs inspections during construction and issues a certificate of occupancy when code requirements are met. This confirms code compliance at that time, not ongoing warranty coverage.
- Town of Apex inspections and CO. For permitting, inspection, and CO information, visit the Town of Apex site. You can start at the Town’s home page and navigate to Building Inspections for permit and inspection records: Town of Apex.
- Wake County records. Property records and recorded covenants are maintained by the Register of Deeds. This can help you confirm filings related to your property: Wake County Register of Deeds.
- HOAs and covenants. Many Apex communities have HOAs. These documents are not warranties, but they can assign maintenance responsibilities for common areas and certain exterior elements.
- Code vs warranty. Code enforcement addresses violations of building codes. A builder warranty addresses contractual repair duties. If a condition appears to be a code issue and the builder does not act, you can contact the Town for guidance on inspections and next steps.
How to file and manage a warranty claim
Most claims follow a similar path. Your goal is to document clearly and follow the warranty’s process precisely.
- Read your express warranty. Note what is covered, deadlines, and how to submit claims.
- Document defects. Take clear photos and videos, and keep dated notes of when the issue appears and how it affects use.
- Submit written notice. Send claims per the instructions in the warranty. Keep delivery proofs such as email confirmations or certified mail receipts.
- Allow access and time to cure. Builders usually have a defined window to inspect and complete repairs. Be available for scheduling.
- Maintain records. Save all correspondence, work orders, and invoices for future reference or resale.
If the builder does not respond
If a builder disputes the claim or response stalls, you still have options.
- Follow up in writing. Keep communication professional and documented.
- Check dispute clauses. Many warranties require arbitration. Look for fee details, timelines, and limitations.
- Safety or code concerns. If you believe a condition violates code, contact the Town for inspection guidance and documentation: Town of Apex.
- State consumer resources. For assistance or complaints, consult the North Carolina Attorney General’s Consumer Protection Division and the North Carolina Department of Insurance for consumer guidance related to home and contractor issues.
- Third-party structural coverage. If your home is enrolled in a third-party structural warranty, contact the insurer for claims that fall under their definitions.
- Legal counsel. For contract interpretation or unresolved disputes, consider guidance from a real estate or construction attorney. A good starting point is the North Carolina Bar Association to find resources.
Transferability and resale value
If you plan to sell within the first few years, warranty transferability can benefit your buyer and strengthen your listing. Some builder and third-party warranties transfer to a new owner, sometimes for a small fee. Others do not. Confirm transfer rules and any deadlines. When you list, provide the warranty documents and records of completed repairs so buyers can review coverage and service history.
Practical checklist for Apex buyers
Use this local checklist to stay organized from contract to year one and beyond.
Before closing
- Request and read the builder’s full written warranty, including all pages and exhibits.
- Confirm the exact warranty start date in writing.
- Ask if a third-party structural warranty is included. Request the company name and policy details.
- Request the certificate of occupancy, permit records, and a list of major subcontractors used on your home.
- Ask the builder about typical response times and how repairs are scheduled.
First month after closing
- Complete a detailed punch list of items to address. Send it in writing and keep copies.
- Save all documents: warranty, CO, inspection reports, appliance manuals, and maintenance receipts.
- Map out your 11-month walkthrough date now so it does not sneak up on you.
Around month 11
- Schedule a formal 11-month walkthrough to catch items before 1-year coverage ends.
- Photograph and document any conditions that need repair. Submit your list in writing.
Ongoing
- Follow required maintenance tasks such as HVAC filter changes. Failure to maintain can limit coverage.
- Keep a file of work orders and repairs completed under the warranty for future reference and potential resale.
Local resources and additional guidance
When you need clarity or want to verify best practices, these resources can help:
A refined approach to your Apex purchase
You deserve a smooth new-home experience. That starts with understanding your warranty, keeping careful records, and using the right local channels when you need support. With clear expectations and a simple plan, you can handle punch lists, schedule your 11-month walkthrough, and protect your home’s value if you later decide to sell.
If you want tailored guidance on new construction in Apex or you plan to sell a recently built home, reach out to Michelle Mundra for an advisory conversation. We help you position your home with design-forward presentation and navigate negotiations with confidence.
FAQs
How long do new-construction warranties last in Apex?
- Many follow a 1-2-10 pattern, but exact terms vary by builder and must be confirmed in your written warranty.
Does a certificate of occupancy guarantee warranty coverage?
- No. A CO shows local code compliance at the time of inspection. Warranty coverage is a separate contractual obligation.
Can I transfer the warranty if I sell within a few years?
- Some warranties are transferable, often with a fee, while others are not. Review your warranty for specific rules and steps.
Who does the actual repair work on warranty items?
- The builder manages warranty repairs, but the work is often performed by the original subcontractors or other contractors selected by the builder.
What if my builder goes out of business?
- If enrolled, a third-party structural warranty may provide coverage. You can also consult state consumer resources for guidance.
What should I do before the 1-year mark?
- Schedule an 11-month walkthrough, document conditions, and submit your list in writing before the workmanship coverage expires.
When does my warranty start?
- The start date is usually the closing, possession, or CO date. Your written warranty will state the exact trigger.
